Bootcamp Template

< Bootcamp Template for documentation. This template is used to provide details about usage, purpose, requirements, and service levels for SAITS supported items.>

Introduction

<A brief introduction of what the software or hardware does and what departments use it. Maybe include what company owns the software and some history of adoption on campus.>

Technical Details/Requirements

<A catch-all for any technical details. Is it a service or client? What company created the software or hardware? Any specific requirements for this software?>
<Other useful information would be what servers it runs on, if it's cross-platform, and if there's external documents (ie stored on sharepoint) that would be useful to know about>

Service Levels

<Which departments support which parts of this technology? Who handles the permissions? Please make this section detailed and accurate - Don't be afraid to ask other departments which facets of the application are supported by them! Fill out the bulleted lists under the headings below to provide the requested details.>
< If you can't find anything that a section covers, for example if you cannot find how a vendor or enterprise would support a technology, omit the heading. >

Help Desk

  • <Describe which facets of this topic are supported by the Help Desk.>
  • <Add parentheses after items for Tier 1, Tier 2, or Tier 3 if there is a clear delineation of responsibilities.>

Enterprise

  • <Describe which facets of this topic are supported by Tier 2.>
  • <If different tier 2 areas support different parts of the topic, create a heading for each differing area.>
  • <If there is no tier 2 support, exclude this section.>

External

  • <Describe which facets of this topic are supported by areas external to SAITS.> 
  • <If different external departments support different parts of the topic, create a heading for each differing area.>
  • <If there is no external support, exclude this section.>

Vendor

  • <Describe which facets of this topic are supported by vendors.>
  • <If different vendors support different parts of the topic, create a heading for each differing vendor.>
  • <If there is no vendor support, exclude this section.>

Departments

  • <Describe here which departments use this item, and how each department uses it.>

Getting Started

  • <Describes what permissions people need to begin supporting this item, as well as any resources (ie manuals and other documents) that someone would need to be trained.>

External Resources

  • <Create a list of resources that might be useful for people reading this document, like vendor knowledgebases or informational videos.>
  • <Delete this section if you can't think of anything useful to put here.>

<Keywords: Consider the product/service name, company that created it, operational system, purpose and usage. Consider misspellings, compound words (website/web site). You do not need to duplicate keywords that are already in the title.>
<Formatting: For the top level headings, use header 3 under the Select Header drop down menu. For second level headings, use heading 4. For body text use the Paragraph heading.

<DELETE EVERYTHING IN BRACKETS BEFORE SUBMITTING>




Keywords:introduction, requirements, delegation, service levels, overview   Doc ID:64054
Owner:Help Desk K.Group:UW-Milwaukee Help Desk
Created:2016-06-13 14:24 CSTUpdated:2019-01-02 13:42 CST
Sites:UW-Milwaukee Help Desk, UW-Milwaukee Student Affairs IT
Feedback:  0   0