Wired Network

This article provides information about UWM's Wired Network

Service Description 

The wired network service provides Ethernet connections for various devices in locations on campus and in certain facilities located off campus 24 hours a day. This service provides network access via a wired connection through an active data jack. Any Ethernet capable network device can make use of this service. 

The Wired Network has the following features: 
  • Network access for computers in offices, classrooms, labs and other locations  

Customers 

  • Students
  • Faculty, staff
  • Emeriti faculty and staff  

Service Access 

No credentials are required to access this service. 

Access for offices 
To request a new wired network connection for an office, please complete a Telephone and Network Services Order

Access for classrooms 
Most classrooms and lecture halls contain at least one wired network connection for devices necessary for conducting academic classes. Some classrooms and lecture halls may have additional jacks for use by students. 

Access for residence halls 
Wired network connections in all residence halls are supported by Student Affairs IT Services (SAITS). To request access or report network connectivity issues in any residence hall, please contact SAITS. 

Service Availability

This service is available 24/7 except during scheduled maintenance periods and unscheduled outages. For information about timeframes when service is unavailable, visit uwm.edu/gettechhelp

Scheduled Maintenance Windows 
Scheduled maintenance that affected the wired network will be communicated to affected stakeholders prior to undertaking any work that interrupts service. 

Scheduled or Unplanned Outages 
Information about scheduled or unplanned outages is posted at uwm.edu/gettechhelp

Service Charges 

There are no charges associated with the use of this service. There may be charges for cabling and labor when new jacks are installed or other physical work needs to take place to activate a data jack. 

Getting Help 

For connectivity issues with a personal computer or device not being operated in a residence hall, please contact the UWM Help Desk at 414-229-4040, toll free at 877-381-3459 or online at uwm.edu/helpdesk. When requesting help with the wired network, please be prepared to provide the jack number, computer type (e.g., PC or Mac), and applicable networking hardware and software information (e.g., network card model, MAC address, IP address). A Help Desk consultant can assist in finding this information. 

For connectivity issues with a personal computer or device being operated in a residence hall, please contact SAITS. 

For connectivity issues with a University-owned computer, please contact your departmental IT support staff or the UWM Help Desk (if supported by a UITS Desktop Support Service Level Agreement). 

To request a new wired network connection for an office and/or to activate an existing data jack, please complete a Data Service Request

Applicable Policies 


Training and Documentation 

N/A 




Keywords:Wired, Network, ethernet, data, jack, active, device   Doc ID:63830
Owner:Help Desk K.Group:UW-Milwaukee Help Desk
Created:2016-06-02 14:08 CDTUpdated:2019-03-22 12:53 CDT
Sites:UW-Milwaukee Help Desk
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