uFiles - Frequently Asked Questions

This article contains answers to frequently asked questions about the uFiles network storage service. The intended audience is Letters & Science faculty and staff, although other UWM users who have access to uFiles may find applicable answers.

Table of Contents

What is uFiles? 

How can I store my data on uFiles?

How is uFiles different from local storage?

How much does uFiles usage cost?

Is data on uFiles backed up?

How do I access uFiles from my device?

How do I share my data with other users?

How do I access my data from off-campus?

How do I set special permissions on folders?

How fast is the storage at reading/writing files? 



What is uFiles?

uFiles is an enterprise-class file storage service operated by UWM. It can be used to store, access, and collaborate on data with any UWM user, using nearly any device.


How can I store my data on uFiles?
 
L&S departments and faculty can store some data on uFiles for free. if you are not already using this service, contact L&S IT for details. 


How is uFiles different from local storage?
 
uFiles is enterprise-class network storage. It offers automatic backups, sharing/collaboration capabilities, hardware fault tolerance, high performance, and scalability from very small to enormous data sets.


How much does uFiles storage cost?


Each L&S faculty member may store up 50 gigabytes of data on uFiles for free. 

Additional storage is available at a price of $100 per terabyte per year ($.10 per gigabyte per year). 



Is data on uFiles backed up?

Data on uFiles is protected by snapshot recovery, RAID redundancy, and tape backups. 

All data is automatically backed up. There is no additional cost to have backup or restore files. No manual backups are necessary, unless you wish to retain your own copies.

If you need to recover a file that is not available through snapshot recovery, please contact Letters and Science IT. Any details you can provide about the files you need to recover will assist us. If possible, please provide:
  • File names
  • File locations
  • File types/file extensions
  • Date file was deleted
  • Date file should be restored from


How do I access uFiles from my device?
 
L&S computers running Windows will automatically map "uFiles - LS" to drive letter U:, which will be visible under My Computer.

Mac OSX: For instructions to map uFiles on computers running Mac OSX, please see uFiles - Mapping uFiles in macOS

Personally owned computers: For instructions to map uFiles from a personally-owned computer running Windows, please see uFiles - Map uFiles from a personal computer


How do I share my data with other users?
 
Data in your uFiles folder can be shared with any UWM user with access to ePanther services. To change who has access to a uFiles share, please contact L&S IT.


How do I access my data from off campus?
 
uFiles can be accessed from off-campus by installing and connecting to the VPN or by using Remote Desktop to access a UWM computer that is connected to uFiles. 


How do I set special permissions for uFiles?
 
If your files are shared with other users, you can set different permissions for different users and folders. If you need changes made to folder permissions, please contact CTS Desktop Support.


How fast is the storage at reading/writing files?
 
uFiles uses very fast hard drives in a RAID configuration that improves their performance. Files read and write approximately 6-8 times faster than an ordinary desktop hard drive.




Keywords:ufiles, map, network, share, drive, folder, U:, faq, storage   Doc ID:58804
Owner:JJ S.Group:UW-Milwaukee Help Desk
Created:2015-12-08 16:52 CDTUpdated:2019-07-03 14:21 CDT
Sites:UW-Milwaukee Help Desk
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