Office 365 - Recover deleted items

The follow document explains how to recover messages that have been emptied from your Deleted Items folder.

When you delete an item (email, calendar event, task, etc.), it is moved to your Deleted Items folder. Depending on your settings, these messages may be periodically emptied from your Deleted Items folder. Once this folder has been empty, some Microsoft clients, including Outlook Web App and some desktop versions of Outlook, allow you to recover deleted items that are no longer visible in your Deleted Items folder.

 

Recover Deleted Items

Select your client below for instructions:


Turning on or off automatic emptying of the Deleted Items folder

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Recover deleted items 

 Outlook on the web

When you delete a message, it's first moved to the Deleted Items folder. You can either let messages stay there, or you can set Outlook on the web to automatically empty your Deleted Items folder when you sign out.

  1. Log into Outlook on the Web.
  2. Right-click Deleted Items folder within folder list (not under Favorites).
  3. Click Recover deleted items.

4. Right-click the item you want and then click Recover. The item will be moved to its default location. Messages will go to your Inbox, calendar items will go to your Calendar, contacts to your Contacts folder, and tasks to your Tasks folder.


Note: You can also select 'Purge' to permanently delete an item. If you purge an item, you won't be able to use Recover deleted items to get it back. Purging a message won't remove it from any backups that were made before you purged it.

Outlook 2016

1. Click "Folder"
2. Click Recover Deleted Items
If you don't see Recover Deleted Items, you're probably not using an Exchange account or you don't have a folder selected in that account. 3. Click the message you want to recover, and then click Recover Selected Items.
Note: To select multiple items, press Ctrl as you click each item, and then click Recover Selected Items Recovered items are restored to the folder you're working in Top of Page

 Outlook 2013

  1. Click "Mail".
  2. Click Folder > Recover Deleted Items.

    Recover Deleted Items command on the ribbon

    If you don't see Recover Deleted Items, you're probably not using an Exchange account or you don't have a folder selected in that account.

  3. Click the message you want to recover, and then click Recover Selected Items Recover Selected Items button in the Recover Deleted Items dialog box.

     Tip    To select multiple items, press Ctrl as you click each item, and then click Recover Selected Items Recover Selected Items button in the Recover Deleted Items dialog box.

    Recovered items are restored to the folder you're working in.

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 Outlook 2010

  1. In the folder from which the item was deleted, or in the Deleted Items folder, on the Folder tab, in the Clean Up group, click Recover Deleted Items.

    - The Recover Deleted Items command is missing

    An Office 365/Exchange account is required for this command to appear. If you are using an Office 365/Exchange account and don't see the command, contact your Exchange administrator.

  2. Click an item, and then click Recover Selected Items Recover Selected Items button in the Recover Deleted Items dialog box.

     Tip    To select multiple items, press CTRL as you click each item, and then click Recover Selected Items.

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 Outlook 2011 for Mac

  1. In the main inbox menu, select Deleted Items.


    2.  Select the item you wish to recover, and in the main menu, select Move. You can then specify where you wish to move the item to.

        



 Other clients

The Recover Deleted Items feature is only available for the following desktop clients: Outlook 2016 for Windows, Outlook 2013 for Windows, and Outlook 2010 for Windows.

If you are not using one of the clients listed above, you will need to use Outlook on the web to recover your deleted items.

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Turning on or off automatic emptying of the Deleted Items folder

 Outlook on the web

  1. Log into Outlook on the Web.
  2. Choose Options at the top right, and then Settings on the left.

    Options - Settings selection

  3. Make sure the Mail tab is selected.

    Navigation menu - Mail

  4. Scroll all the way down to Message Options

    Automate Empty

  5. Clear (or unclear) the Empty the Deleted Items folder when I sign out check box.
  6. Click Save.

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 Outlook

  1. On the Tools menu, click Options, and then click the Other tab.
  2. Select or clear the Empty the Deleted Items folder upon exiting check box.
  3. Note: To be notified before you empty the Deleted Items folder
  4. Click the Tools menu
  5. Click Options
  6. Click the Other tab
  7. Click Advanced Options
  8. Select or clear the Warn before permanently deleting items check box

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Keywords:microsoft office 365 2011 2010 2013 windows mac web app owa client outlook exchange mozilla thunderbird apple mail imap pop help emails calendaring events tasks contacts messages instant searching tasks filtering deleted items recovery trash restore o365 mobile devices android ipad ipod iphone windows phone ios cellular retention phone phone 8 8.1   Doc ID:58578
Owner:Help Desk K.Group:UW-Milwaukee Help Desk
Created:2015-11-30 11:40 CDTUpdated:2017-05-23 15:21 CDT
Sites:UW-Milwaukee Help Desk
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