Software Center - How-To - Install, Update, and Uninstall Software

This document explains how to install new software and update already installed software using Software Center on Windows computers.

Introduction

Software Center is the software that manages software for all of the Windows computers SAITS supports. It pushes out system updates as well as allows users to download and install programs on their own. 
 
The software that is available to users to download depends on the access granted to them in Active Directory. Users may contact the Help Desk to request new software if it is not currently available to them in Software Center.
 

All software must be downloaded and installed through Software Center. 

 
Important Note:
Help Desk Technicians should never utilize their admin password to install software outside of Software Center.  Any need to do so should be approved by a Tier 3 person prior to so doing.  If the customer needs something imminently and a Tier 3 person is unavailable, contact Christopher Cook or Bob Meyer for authorization.  If any approval is given for a manual software installation, it must be noted in the ticket who provided that authorization and a task assigned to a Tier 3 person for follow up investigation and/or packaging.  Software that is not currently supported may be packaged and installed by Endpoint if there is a need for it.  Any tickets for such requests should be documented with business need for the software including why alternate available software (if is available) will not suffice.  Then the ticket can be escalated to appropriate SME for review.

Notes on Required vs. Available software

There are two different kinds of software pushed to the computer which will appear in the Software Center.
  1. Required Software is automatically installed on the computer with no option given to the user. The user cannot uninstall it in the software center as the "Uninstall" button is greyed out.
  2. Available Software which is available for the user to install and uninstall as the user desires. These are not automatically installed but must be installed in the Software Center.

Besides seeing the install/uninstall option greyed out or not, each software's AD group in ad.uwm.edu\SA\Groups\Security\Software Deployment* may have either "Available" or "Required" towards the end of its name.


 

Opening Software Center

The following steps instruct on how to open Software Center:
Windows 10:
  1. Press the start menu which is located at the bottom left of your desktop
  2. Click the Software Center icon to open software center.

                      Note: if it does not appear in the menu, after clicking start begin typing "Software Center" until it appears on the left.

 
Windows 7:
  1. Click on the Windows Start Menu Icon in the bottom left in the screen.
  2. Begin typing "software center".
  3. Click the appropriate line under "Programs" to open Software Center.

 

Running Updates, Installing or Unistalling Software through Software Center

Software Center Breakdown:

  1. Sidebar Menu: Used to Deliniate the types of software installs available, between full applications, system updates, and full operating system updates.
  2. The filter options: Used to filter results for certain types to help find what you are looking for.
  3. The available software packages: Shows all available software packages for install Clicking on one will bring up something similar to the picture below and will be explained further on.

Once you have selected a package: 

  1. Available actions are displayed.
  2. More detailed information on the package is shown as well.

Actions in Software Center

Update Existing Software:

With Software Center open, the following steps instruct on how to run updates for software that you already have:

  1. At the top left of Software Center press "Updates" from the Sidebar menu.
  2. Select the software(s) and updates you wish to install.
  3. Press the "Install" action button to start the updates.
 
Installing New Software through Software Center: 
 
With Software Center already open, the following steps instruct on how to install new software: 
  1. Ensure that you have the "Applications" tab selected as well as "All" in the filter dropbox.
  2. Select the software you wish to install
  3. Press the "Install" action button to start the installation.
Uninstalling Software through Software Center
 
With Software Center already open, the following steps instruct on how to uninstall software:
  1. Ensure that you have the "Applications" tab selected
  2. Click on the software you wish to uninstall
  3. Press the "Uninstall" action button to remove the software.

After following this document you should have been able to successfully update existing and install new software, as well as properly remove extra software.

When selecting an action you will be able to follow the status in the "Installation Status" tab of Software Center so that you can watch the progress of your software update, install, or remove itself. Software Center may state "Update Scheduled" under the status section. If you require the update immediately select the update and select "Install." You might also have an update status be "Failed" at which case you should select the update and select "Retry," if the update continues to fail to run you should contact the Student Affairs Help Desk at (414) 229-4606.
 
 
***Attention: When we uninstall a program we want to uninstall it through Software Center because that is what directly communicates with SCCM and the administrative tools we use on a regular basis. We do not want to uninstall through the Control Panel because it requires more steps and causes issues communicating with SCCM because the software that was uninstalled will still show up in Software Center. Uninstalling through Control Panel should only be used if it’s a last resort.***
 



For assistance, please contact the Student Affairs Support Desk at:
Phone: (414) 229-4606
Hours:
Monday - Friday: 7:30AM - 4:30PM

For after hours support, contact the UWM Help Desk at (414) 229-4040.




Keywords:Saits, sa its, Student Affairs IT Services, Soft ware, Soft-ware, install, download, update, required, available, avaliable, avalable   Doc ID:56925
Owner:Tim G.Group:UW-Milwaukee Student Affairs IT
Created:2015-09-30 09:44 CSTUpdated:2018-04-09 10:50 CST
Sites:UW-Milwaukee Student Affairs IT
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