Self Service - How-To - Use Self Service (OS X)

Self Service is the client facing portion of our Apple Mac management system, JSS by JAMF software.

Summary

Self Service is the client facing portion of our Apple Mac management system, JSS by JAMF software. This document will give a brief overview of its capabilities and basic procedures you can use to solve incidental Mac problems as well as install/uninstall available software. 

Let's say you need a new application installed on your computer, such as Adobe Acrobat, or what if you are not receiving shared drives or printers you need? The Self Service application installed on your Mac gives you the power to resolve issues like this yourself, which can be often faster than submitting a ticket.

How to Access self Service on a Mac

Begin accessing the JSS Self Service application by searching for "Self Service" (or any portion of the term) in Spotlight Search, accessible from either the magnifying class icon in the top right of the bar at the top of the screen or by pressing Command() + Space.

jss self service search

Upon launching of the Self Service app, you will be presented with the following screen,

Jss Self Service view

Starting with the categories on the right (while Self Service is selected on the left), we can see multiple options for installing applications and performing other actions,

jss self service categories

where the following applications and options are available below. Install / use these options using the button below next to the "i" information button. The button will change to "uninstall" from "install" after the Self Service application refreshes.
  • SAITS - Software (Adobe) - various Adobe applications from Acrobat to the Creative Cloud suite are available to install at your leisure.
  • SAITS - Software (Other) - a variety of freely available applications you can install without requiring administrator rights, such as Audacity, Blender, and VLC Media Player
  • Miscellaneous - others software commonly used here at UWM which is not readily available elsewhere on the internet, such as Xythos Drive
  • Multimedia - multimedia related applications by Apple such as GarageBand and iMovie
  • Testing - other applications that may be specifically required by your job duties, but which are not supported outside of SA areas, such as Junos Pulse (a vpn application)
  • Tools & First Aid - ONLY USE THESE OPTIONS AT THE INSTRUCTION OF SAITS STAFF - this category houses a variety of actions that affect the operation of your Mac and the JSS client.
Taking a further look at the selections on the left, they are detailed as
  • Self Service - The section containing all the software and settings options specified in the previous section.
  • UWM Help Desk Request - If you experience a problem that is unable to be resolved by the software install options in Self Service, use this section to submit a help desk request ticket. Once it is routed through the help desk system to our SAITS staff, you will be contacted so that we can help resolve the issue.
  • Current Systems Status - If you or multiple staff members are experiencing issues with larger campus services, such as email or PAWS, visit this page to see if there are any known issues or outages with those systems.



Keywords:Saits, sa its, Student Affairs IT Services, Apple, Mac, OS X, JSS, How-To, Help, Mac management, Mac policies, JAMF   Doc ID:56648
Owner:David M.Group:UW-Milwaukee Student Affairs IT
Created:2015-09-22 17:01 CDTUpdated:2016-10-12 10:57 CDT
Sites:UW-Milwaukee Student Affairs IT
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