Applictions - Training - SAITS Endpoint Services Software Updates
This document contains an overview of our department's process in packaging and deploying important Windows & Mac based OS system updates. This document also highlights the process in pushing out updates to the 3rd party applications supported by SAITS.
SAITS OS & 3rd Party Software Update Policies
Maintaining and supporting 3rd party software is an important role our Endpoint Deployment and Management department oversees to create a core consistency within Student Affairs and to minimize problems. The SAITS Endpoint team is responsible for creating standard software packages, computer policies, and packages containing updates to a variety of software applications used within Student Affairs.
Pushing out updates (for Windows PCs):
General system security patches and OS updates pertaining to Windows based machines are pushed out over the network every Tuesday evening at 6:00 p.m. when most of our clients are out of the office. This is done to minimize interfering with the daily operations of the departments within Student Affairs. Updates that are more application specific are pushed out through Software Center. Software Center is a service that allows our endpoint team to deliver packaged software updates to our clients. Critical application updates pushed through network are processed in the background by Software Center. The Software Center client also provides are clients with the ability to download optional 3rd party software applications in accordance to the licensing agreements we have with the vendor.
Pushing out updates (for Macs):
For Mac based desktops our endpoint development team uses an interface called ‘Self Service’ to conduct updates instead of using Apple’s iTunes software. Any mandatory Mac related OS updates are generally pushed out over the network every Tuesday evening at 6:00 p.m., when most of our clients are out of office. Our endpoint team also utilizes this update window to force a group policy change that will process any critical updates for 3rd party applications. This is done to maintain a level of consistency with the applications used within Student Affairs. The Self Service client is also the place where clients can download optional 3rd party software applications in accordance to the licensing agreements we have with the vendor.