How to distinguish between WordPress and CommonSpot CMS sites

WordPress is an alternative to CommonSpot (CMS) for web site creation. Clients may need to know the difference to determine which editor to use to update a page.


Basic information:   

WordPress is an alternative to CommonSpot (CMS) for web site creation. To determine if the site you are viewing is a WordPress site or a CMS site, you should look at the URL. CMS sites will contain "www4" at the beginning and WordPress sites will not. An example of a CMS site is http://www4.uwm.edu/ and an example of a WordPress site is http://uwm.edu/wordpress/.
 
Troubleshooting/ Escalation:

 
Clients can be directed to http://uwm.edu/wordpress/how-to-guides/ for How-To guides and other support documentation. The client may be directed to http://uwm.edu/wordpress/sla/ if they have further questions regarding the WordPress Service Level Agreement. If clients are looking for WordPress site support or to create a new WordPress site, they should be directed to the Support Requests and Site Requests forms respectively. These forms are available at http://uwm.edu/wordpress/ under the tabs in the navigation bar labeled "Support" and "Site Requests"

If the client is unsure which School/College/Division/Unit they should choose, we may use their service agreement in Cherwell to assist them with this. For example, clients supported by LS-IT should chose Letters & Science and clients supported by SAIT should choose Student Affairs. Once the client has utilized either form we may then resolve the incident.   




Keywords:wordpress, common spot, commonspot, web page, development,   Doc ID:46623
Owner:Help Desk K.Group:UW-Milwaukee Help Desk
Created:2015-01-30 11:05 CDTUpdated:2015-07-24 12:57 CDT
Sites:UW-Milwaukee Help Desk
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