Help Desk Introduction into using the Active Directory
An overview of how to use the Active Directory for new Help Desk Students
Help Desk Guide: Active Directory Overview
The active directory is broken down into 5 section. In these 5 sections are:
Of these 5 sections the only two that you will have access to are “Groups” and “Workstations.
Managing Groups for User Access
There are three main Areas within the group’s structure that you will need to use most often.
The File Shares’ groups is how you give users access to their shared drives. All the shares on sa-fs1 (aux-fs1)
Within the File Shares OU you can select a share and click on properties. From there you can view the users in the share.
To Remove a user’s access, select that user and click “remove.”
To add access to a user, click the “add” button, then type in the epantherID of the user and click okay.
Once you click "OK" the user will be added to the group and within 20 minutes the user should have access to the new resource. There is a delay within the environment for the access to be pushed to the user.
User shares are in the following format SA-Share-[Server Name]-[Resource]. If a user requires access to the cambridge-cafe share on sa-fs1 (or aux-fs1) they must be added to the "SA-Share-fs1-cambridge-cafe" share.
The "Software Deployment - Unlimited License" OU is for deploying software to computers on the AD. The only difference is that software is deployed to a computer name so when you add a computer you must select "Object Types" and make sure to check the "Computers" box.
The User Roles sections is all groups within groups. This is useful if you have a large number of users that have the same job position and require access to a large number of the same resources. An example of this is the aux-personnel-housing-security group. This group will give access to the appropriate shares and software to all users within that group. This is only minimally used at this point, but you should be aware that the User Roles exist.