Duo - Duo Dashboard

The Duo Dashboard allows you to view and manage your Duo account associated with UW-Milwaukee.

Duo Dashboard

Navigate to https://uwm.edu/duodashboard to access the dashboard. This will require second factor authentication. After you have authenticated, enter the dashboard by clicking on the Duo Account Management button. Here, you will be able to access these functions and features:


Add Mobile Device

A mobile device can be added to your Duo account through the Duo Dashboard. Detailed instructions on adding a mobile device can be found here.

Add Hardware Token

A hardware token can be added to your Duo account by navigating to the Add a Duo Device section and performing the following:
  1. Click on the Add Hardware Token button.
  2. Enter the serial number on the back of token (you can include/exclude the dashes in the serial number. Both will work).
    hardware-token hardware-token-2
  3. Click the Add Hardware Token button. You will receive a prompt if it was added successfully.

Remove Device

Mobile devices and hardware tokens can be removed from your Duo account.

To remove a mobile device:
  1. Navigate to the Mobile Devices section. This section has a block for each mobile device that is linked to your Duo account. 
  2. For the mobile device you want to remove, navigate to that block and click the Remove button.
To remove a hardware token:
  1. Navigate to the Hardware Tokens section. This section has a block for each hardware token that is linked to your Duo account. 
  2. For the hardware token you want to remove, navigate to that block and click the Remove button.

Replace Mobile Device

A mobile device can be replaced in your Duo account. Detailed instructions on replacing a mobile device can be found here.

Rename Device

The name of any mobile device can be changed at any time. 
  1. Navigate to the Mobile Devices section. This section has a block for each mobile device that is linked to your Duo account. 
  2. Click the Rename Device button for the desired device. 
  3. Enter the desired name (it must be between 4 and 14 characters) and then click the Rename Device button.

Change Phone Number

You can change the phone number associated with mobile devices in your Duo account. 
  1. Navigate to the Mobile Devices section. This section has a block for each mobile device that is linked to your Duo account. 
  2. Click the Change Phone Number button for the desired device. 
  3. Enter the phone number (formatted as: "123-456-7890") and then click the Set Number button.

Resync Hardware Token

Hardware tokens can be resynced by:

  1. Navigate to the Hardware Tokens section. This section has a block for each hardware token that is linked to your Duo account.  
  2. Click the Resync Token button for the desired hardware token. 
  3. Generate 3 codes on that hardware token and enter them into the fields in corresponding order (you may have to wait 5-10 seconds between generating codes). 
  4. When all 3 codes are entered, click the Resync Token button.


Bypass Backup Codes

You can generate four bypass backup codes that will allow you to authenticate with Duo. These four bypass codes can only be used once each for a limited time. These codes should only be used if you have forgotten your authentication device. These are not meant to be used for day-to-day use. You can generate this bypass backup codes by:
  1. Navigate to the Duo User Account section.
  2. Click the Create Bypass Backup Codes For Account button. 
  3. Record the 4 codes and their expiration date/time in a secure place that only you will have access to. 
  4. When trying to authenticate in Duo with these codes, switch the authentication method to Token and enter one of these codes. This will consume that code.




Keywords:mfa, multifactor, authentication, multi-factor, duo, dashboard, add, device, remove, replace, hardware, token, bypass, code, rename, phone, number, change, resync   Doc ID:44378
Owner:Help Desk K.Group:UW-Milwaukee Help Desk
Created:2014-10-22 11:19 CDTUpdated:2019-05-29 13:25 CDT
Sites:UW-Milwaukee Help Desk
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