(AD) - A system used to manage user accounts and security, using LDAP and DNS.
The term, Adobe Suite, is used to refer to Adobe's line of products currently offered in their Creative Cloud. They include; After Effects, Illustrator, Photoshop, Animate, InDesign, Premiere, Dreamweaver, Muse, and Lightroom. All of these programs are used to create and edit design based products like photos, videos, and websites. For more information, visit Adobe's site here.
A mobile operating system used on phones, tablets, car radios, and other small devices worldwide. A direct competitor to Apple's iOS; each iteration is named after a treat with recent revisions including Kit-Kat, Marshmallow, and Nougat.
Bluetooth is a short-range wireless signal used to communicate between devices within an approximately 30ft radius. It is used most commonly between phones and other connected devices such as car stereos, speakers, headphones, and connected home devices such as the Amazon Alexa, Google Home, and others.
Bluetooth is most notably symbolized by a white character in the shape of a B with a blue oval around it.
An application that allows a user to interact with information found on the World Wide Web. Common web browsers include Google Chrome, Safari, Internet Explorer, and Mozilla Firefox.
Browser friendly refers to settings on a web browser that ensure the browser will be as compatible with UWM services like PAWS and D2L as possible. Browser friendlies include steps like clearing the cache and changing the top language in the web browser to English-United States.
A mistake or unwanted piece of code that makes a website or program either work differently than intended, or not at all.
A Campus ID is a serial number that is given to everyone with a UWM affiliation. Campus ID numbers consist of two sections. The first section is nine digits and usually starts with "99". The second section consists of two digits and is separated from the first nine by a space. A user's Campus ID number is confidential information and is akin to a Social Security Number.
CampusPress is built upon the functions of WordPress, a hosting service which makes creating websites easy, but is intended for use within educational institutions.
It is tailored specifically for K-12 and Higher Education so that institutions from grade schools to colleges are able to create an all encompassing website for the entire institution, and it's sub colleges or domains.
For more information, see their site; CampusPress.com
An acronym for the College of Engineering and Applied Science at University of Wisconsin - Milwaukee.
Cherwell Service Management (CSM), developed by Cherwell Software, is a configurable, scalable Out-Of-The-Box (OOTB) Service Desk solution based on IT Service Management (ITSM) best practices and the Information Technology Infrastructure Library (ITIL) framework. More information about ITSM and ITIL can be found at itsm.uwm.edu.
A lightweight operating system produced and managed by Google that is based upon the Google Chrome web-browser. It is used primarily for lightweight applications such as writing labs, note taking, and small form factor laptops and desktops for home and office use.
University owned computers are identified with a specific computer name with the naming convention [Department]-[Building/room]-[computer number] (e.g. CCL-BOL225-11). For a desktop computer, the label with the computer name is usually found on the top or side of the tower.
Desire2Learn (D2L) is the University of Wisconsin-Milwaukee’s (UWM) web-based learning environment.
Delve is a powerful search engine that looks across all of the content in your network, checks to make sure you have access to it, and then presents it to you. It is powered by the Office Graph, which uses machine learning techniques to map all of the activities taking place across email, OneDrive for Business, SharePoint Online and Yammer.
An acronym for Domain Name System. DNS is how the internet converts alphanumeric names like www.google.com into numeric IP addresses like 192.168.1.101 so that a server can return the website associated with that IP address when that name is searched.
Electronic Waste (e-Waste) is used to refer to electronic devices that are nearing the end of their usefulness, or are obsolete. A few good examples would be VCRs, CRT monitors, and old stereo equipment. These products while no longer useful in everyday life are useful for their recycling potential / scrap.
Email forwarding is sending an email a user received at one email address to a different email address.
File Transfer Protocol - A standard network protocol used to transfer computer files between a client and server on a computer network.
Apple's mobile operating system used on devices like iPads and iPhones. It is exclusive to Apple devices, and a direct competitor to the Android OS.
A word or phrase used to search for content online, in search boxes, or to tag content.
(KB) - A collection of documents accessible by internal and external documents, detailing how to use or configure various software applications.
Lightweight Directory Access Protocol provides a single sign on where one password for a user is shared between many services, allowing the systems access to the user's credentials as needed for authentication.
Lync is the legacy name for Microsoft's instant messaging and video conferencing application. The product is now known as Skype for Business.
Lynda.com is an online education company offering thousands of video courses in software, creative, and business skills that all UWM students have access to.
An abbreviated nickname for Apple's Macintosh brand computers.
An operating system of Apple's Macintosh. The last version is High Sierra (10.13) as of October 24, 2017.
An Apple desktop operating system. The latest version is macOS Sierra (version 10.12).
MATLAB is a border-line programming language, often categorized as a productivity software due to its proprietary nature. Used by engineers and scientists, MATLAB is designed to analyze mass amounts of data, and solve systems of equations that would be difficult to do by hand. For more information on MATLAB, visit MathWorks website, found here.
Database computer program created by Microsoft used to organize and use information for home or business. A part of the Microsoft Office 365 Suite available to UWM students, faculty and staff.
Office 365 is the name of a group of software services included in the Office Suite of products. These include, but are not limited to Outlook, Word, Excel, PowerPoint, Publisher, Sharepoint, Skype for Business, OneNote, OneDrive, and Access. Microsoft rolls out new features, updates and applications as they deem appropriate. Many applications are cloud based and can be accessed from any device with WiFi access.
A file storage and sharing service from Microsoft that is available to users with an ePanther account.
OneNote can accomplish a great variety of tasks such as: bulleted lists, keeping screenshots, documenting important parts of emails, etc.
An email and calendaring application that is part of the Office Suite.
An email and calendaring application that is part of the Office Suite. To log into Outlook on the Web to access your UWM email, go to https://outlook.office365.com. You may log in using your UWM email address [your ePanther ID]@uwm.edu) and the password to your ePanther account.
On January 6, 2017, UWM’s pantherFILE file storage and personal/professional website hosting service was retired. As of March 6, 2017 pantherFILE servers have been decommissioned and turned off.
pantherLIST (www.pantherlist.uwm.edu) is a UWM service for creating and managing email lists and discussions.
pantherPRINT is the UWM pay to print service located at printing kiosks around campus. On July 26, 2017, pantherPrint printers will be retired and Wepa Print AwayWepa Print Away will take it's place.
pantherPRINTpantherPRINT is the retired UWM pay to print service located at printing kiosks around campus. On July 26, 2017, pantherPrint printers were replaced with WEPA Print Away kiosks.
(Panther Access to Web Services) - Online student services used by University students, instructors, and advisors.
- Class registration
- Reviewing of grades
- Online statement access
- Check for "holds" or "to-do" items on an account
- Change contact information, address, phone#'s, etc.
- Check financial aid status
- View and/or print class rosters
- View advisee lists
- Enter grades and/or import grades from D2L
An email that looks official but is in reality an attempt to gain access to a user's credentials, sometimes by having the user click on a link in the email and typing in their username and password. UWM will never ask a user to provide their credentials or other confidential information over email.
An abbreviation for the Peck School of the Arts
Microsoft Publisher is different from Microsoft Word in that it focuses on page layout and design rather than text composition. Publisher is used for a variety of projects such as: brochures, pamphlets, calendars, etc.
One may notice that Publisher looks very similar to Word. Publisher functions very similar to Word, but as mentioned above, it focuses much more on the design side of a document. Many templates for potential projects are available on the home screen.
RWI means Relationship with Institution and is used by the Help Desk as a way to define whether a caller is staff, student, former staff, former student or prospective student.
An acronym for Student Affairs Information & Technology Services.
In PAWS, Schedule Planner can be used to easily create a schedule of classes designed around an individuals needs. Input desired breaks, work schedules, etc. alongside necessary classes and Schedule Planner will return a selection of Schedules that fit each individual's needs, then simply add them to the PAWS shopping cart, and the user is ready to register.
In Outlook Office365, Scheduling Assistant can be used to easily manage creating events in an Outlook Calendar. When Scheduling Assistant is open, a user can easily edit the times of the event, the attendees, add a room for the event, and see what users have scheduling conflicts. To open Scheduling Assistant on Outlook on the Web, open the Calendar App, click "New" at the top left of the screen to create a new event, then click "Scheduling Assistant" on the top right of the new event window.
A shared mailbox is a special Office 365 email account that allows multiple people to send and receive emails from one email address. If someone sends an email through the shared mailbox, the email will appear to be sent from the shared mailbox, not the email address of the individual sender.
Skype for Business
Instant messaging and video conferencing through Office 365 for Windows and Mac users. Video chat is only available on computers with audio/visual equipment.
A sponsor has an active employment with UWM and is not a student (e.g. professor, academic advisor, staff member, etc.).
If someone has an ePanther account that has been closed after deprovisioning and still has an affiliation with UWM, they can request a sponsored account. They will need to find a sponsor who can confirm their affiliation and involvement with UWM. A sponsor is a non-student employee with an active account (e.g. professor, academic adviser, etc.) Sponsored accounts will need to be renewed after being open for a year. Sponsored ePanther Accounts for departmental use can be requested using the Sponsored ePantherACCOUNT Request Form. Sponsored accounts for instructors are processed through the Instructor Set Up Form. Student requests must go through the Registrar's Office. For more information, visit Requesting a Sponsored ePantherACCOUNT.
SPSS Statistics is a software package used for statistical analysis. UWM students can access tutorials through Lynda.com here
SSC Campus - Product Releases: Alternate ID Field View
New: Alternate ID Field View
This feature added a new permission to control display and access to the Alternate ID on the Student Profile.
The new permission will default to ON for GradesFirst (GF) members for roles that have the View the Student ID on the Student Profile permission enabled, and to OFF for Campus members. This is to minimize disruption for GF members who are used to seeing alternate ID.
Please note that because this is a permission, it will be enabled for all super users (Campus and GradesFirst) just like all other permissions. Note: Alternate ID does not have a separate search field, but is pat of the keyword search.
A keyword or phrase given to a document, image, record, etc. online that associates the given piece of information with that keyword or phrase. Tagging information causes it show up when that keyword or phrase is searched.
A phrase commonly used to explain where data is stored for programs like Office365, Google Docs, and other web-based services. The Cloud is a collection of servers based around the world either owned, or leased by, companies in order to host user information. These servers are connected to the internet allowing remote access to data from around the globe and resulting in the idea that user's information is In the Cloud.
A running report on a specific incident or request. A ticket appears in a Cherwell queue when a user submits an incident. Most IT departments on campus use Cherwell to track these tickets.
A metaphor for these tickets is a record created when a patient enters a hospital. The first doctor that receives the patient will record a diagnosis which would be journaled in these records. The record is passed to the next doctor the patient sees, and this doctor will be able to reference everything that has been done with the patient already.
Our tickets have the following properties:
- A single name for the contact of the ticket, and automatically-generated contact information (including their phone number, email, department, and office
- Journals written by technicians and IT staff that describe what work has been done on the ticket and what information has been gathered.
- Tasks which indicate work somebody or some department is responsible for. These tasks are assigned to departments and may optionally be assigned to individuals
All tickets in our system can be referenced by a ticket number.
"Hey Josh, can you check out ticket 221127?"
"I'll escalate this ticket over to Endpoint after doing my escalation journal."
An acronym for University Information Technology Services.
University of Wisconsin - Milwaukee
UWMWIFI is a wifi profile that can be accessed by users who are on campus and who have an active ePanther Account. To join UWMWIFI, the user must authenticate, using their ePanther Username and password.
Wepa Print Away
Wepa Print Away is the replacement print service for PantherPRINT on the UW Milwaukee Campus. This printing upgrade will allow users to print on demand around campus and will accept payment via Student ID Cards (utilizing the Gold Account services), Credit/Debit Cards, PayPal, or by adding funds directly to the user's Wepa Account.
A wireless network that allows computers and mobile devices to connect to the internet.
WordPress offers a service through WordPress.com which lets anybody get started with a free WordPress-based blog in an instant. There is also the option to download and install WordPress itself, and then host your own WordPress based blog from a local machine.
WordPress is usable by anybody, and offers immense flexibility while still maintaining a user friendly approach to website development.
For more information please visit their site; WordPress.org
Yammer is the social media of the business world within Office 365. Yammer allows for users to share ideas and projects with other coworkers and receive feedback with buttons such as "Like", "Reply", and "Share" which can be found on other popular social media sites.