This article provides instructors with best practices for supporting students using Collaborate Ultra.
Students may need support using Collaborate Ultra. The most common issues that students face as participants are accessing the session and making their audio work properly. With some preparation, you can help them have a better experience.
Blackboard is fully committed to ensuring Collaborate Ultra is both usable and accessible to all users regardless of age, ability, or situation. Visit the Accessibility in Blackboard Collaborate with the Ultra Experience page for more information on screen reader support, keyboard shortcuts, accessible support for whiteboard activities and uploaded files, and live closed captioning support.
If your student has interpreting accommodation needs, please contact the Accessibility Resource Center (ARC) to request live-captioning services. Visit the Captions in Collaborate page for more information.