This article provides students and instructors with where to go for help with Collaborate Ultra.
Instructors can also contact the Center for Excellence in Teaching and Learning (CETL) for pedagogical support and technical training for Collaborate Ultra.
Students should contact Blackboard provides 24/7 chat support for help with Collaborate Ultra. Students should not contact CETL for help with Collaborate Ultra.
Your browser may be blocking the device. Use the following guides to allow your browser access to your camera, microphone, or screen recording tools:
In urgent situations, audio communication can occur by using your phone to connect to a Collaborate session: https://help.blackboard.com/Collaborate/Ultra/Participant/Join_Sessions/Collaborate_Teleconference
Students and instructors can access the Collaborate Ultra documentation at any time. A troubleshooting guide is available, and Blackboard provides 24/7 chat support for Collaborate Ultra. For access details see the What if I can’t access a Collaborate Ultra session? section below.
Collaborate Support should be contacted when technical problems occur while:
Users can also review instructions for Joining a Collaborate Ultra Session to prevent connection issues.
Students and instructors can accessing 24/7 Collaborate support during a meeting through the Open Session menu tab in the upper-left corner of the window.
If students or instructors are having technical issues with Collaborate, contact the 24/7 Collaborate Support and click the Chat with Collaborate Support button under the Support heading.