Canvas Support - Troubleshooting Guide: Missing Courses (Instructors)

This troubleshooting guide can be used by instructors and UWM support staff to determine why a for-credit course is missing in Canvas.

Step 1: Check Course Availability

  • What is the first day of the missing class in PAWS?
    • More than 60 days in the future - Course will be unavailable in Canvas. Develop using a master course -- request a master course.
    • Less than or equal to 60 days in the future - Proceed to Step 2.

Step 2: Check Canvas

Note: wait until after noon to follow this step.

Step 3: Check for Crosslisting

  • Check existing courses to see if course sections are crosslisted. Is course section combined with others?
    • Yes - If the crosslisting is not desirable, proceed to Step 5.
    • No - Continue to Step 4.

Step 4: Check for Instructor of Record

Step 5: If all else fails

  • Instructors: contact CETL by emailing cetl@uwm.edu or calling 414-229-4319.
  • School/college support: escalate to CETL using established protocols.
  • UWM Help Desk: escalate to CETL via Cherwell.
  • CETL support: escalate to Canvas Administrators using established protocols.



Keywords:instructure canvas instructor teacher teaching assistant guide troubleshooting troubleshoot class list courses dashboard card view schedule of classes timetable missing request CETL   Doc ID:88054
Owner:David D.Group:UW-Milwaukee Center for Excellence in Teaching and Learning
Created:2018-11-29 11:30 CSTUpdated:2018-11-29 11:34 CST
Sites:UW-Milwaukee Center for Excellence in Teaching and Learning
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