About Proctorio

Proctorio is an online proctoring tool that enhances the security and integrity of online exams taken through Canvas. It helps ensure a level playing field for all students by limiting access to external applications and websites during the exam. Additionally, Proctorio extends its functionality with video recording, capturing students' actions during the test for later review.

To use Proctorio, you'll need a stable internet connection, a functional webcam, and a supported device or operating system.

QuickStart Guides and Support Articles

When you begin your quiz, you'll receive a link to download the Proctorio Extension. Additionally, you can download the necessary browser extension below. Here are some Quick Start guides and support articles to help you get started:

• Proctorio Student Getting Started Guide
• System Requirements - Windows, Mac, Linux, Chrome OS.

Preparing for Your First Proctored Quiz

Before your exam, it's essential to prepare and create an environment conducive to taking a secure exam with Proctorio. Here are some tips:

• Practice relaxation techniques to stay calm during the exam.
  Teaching and Learning - Strategies for Relaxing Before a Quiz
• Reboot your computer to ensure smooth operation.
• Test your internet connection to avoid disruptions during the quiz.
  • SpeedTest.net
  • Fast.com
  • Google SpeedTest

During the Quiz

When you take a Proctorio-enabled quiz for the first time, you need to install the Proctorio Extension. Follow the instructions provided earlier for installation.

• Start your quiz as per the instructions for Classic Quizzes or New Quizzes.
• If you need to exit the quiz before completion, you'll be prompted to provide a reason for stopping. This information will be visible to your instructor.

If Any Problems Occur During the Quiz

Don't panic if you encounter any issues. Follow these steps:

• Inform your instructor immediately about the problem and the actions you've taken to resolve it.
• Review Proctorio's troubleshooting guides.
• Proctorio also offers 24/7 live support via phone, email, and chat. Chat can be accessed on the quiz page by clicking the gray shield icon in the top right corner of the screen, next to your URL bar, then click Live Chat. Support is available by phone at 480-428-4089 and 866-948-9248, and by email at support@proctorio.com. Please have these phone numbers available during a proctored quiz. Students are encouraged to call or chat with Proctorio support if needed. There is no penalty for doing so during the quiz. 
• If the issue persists, contact the Help Desk for further assistance.

Getting Help

If you experience any problems or have questions, take the following steps:

• First, reach out to your instructor for assistance.
• Refer to the Proctorio Support guides and Proctorio's Help Center for additional help.
• If your instructor and institution are unable to resolve the issue, email Proctorio Support at support@proctorio.com.

Remember, using Proctorio ensures a fair and secure testing environment, and by following the guidelines, you can have a smooth experience during your online exams.