Topics Map > Accessibility

Manually Ordering Machine Captions for Older My Media Videos

Currently, when you upload a video to My Media, the system automatically generates machine captions for the video. However, videos uploaded before December 1, 2021 did not receive automatic captions. If your video was uploaded before that date and does not have captions, you can manually request machine-generated captions using this procedure.

Manually Ordering Machine Captions in My Media

  1. In Canvas, click Account > My Media to navigate to your My Media videos.
  2. Locate your video that needs captions, and click its title.

Click the title above the video.

  1. Underneath the video, click Actions > + Caption & Enrich.

My Media's Actions dropdown menu with an arrow pointing to Caption & Enrich.

  1. In the Source Media Language field, select the language for the captions, and click Submit.

Select language and click Submit

  1. When the machine-generated captions have been added to your video, you will receive an email letting you know that the captions are complete. The captioning process could take a few hours, depending on the length of your video.
  2. If you click your video and then Actions > + Caption & Enrich, you should see your request, and the status should be Ready.
    Important: Machine-generated captions are not 100% accurate. To meet video accessibility standards, you must review and edit your captions.
  3. Click the pencil icon to start reviewing and editing the captions. Go to Edit Video Captions in My Media for procedures on editing captions.

Existing Requests page in My Media showing the date a video is requested, its status as Ready, and a pencil icon to edit.


Keywords:
video, captions, accessibility, My Media, Kaltura 
Doc ID:
157808
Owned by:
Katherine P. in Advancing-learning
Created:
2026-01-08
Updated:
2026-01-08
Sites:
UW-Milwaukee Center for Excellence in Teaching and Learning