Identity Proofing - Credentialing Process

This document will summarize the steps required to be credentialed / Identification (ID) verified for elevated assurance within MFA. The need to be credentialed will be indicated when the customer receives an error message stating "additional identity proofing is required to access this service".


This process provides additional assurance that an assigned MFA token or smart phone is assigned to the appropriate person and usage of that device proves your identity to individuals or systems, such as HRS or SFS. 


In order to elevate your level of assurance, a Local Registration Authority (LRA) will credential you to meet the requirements of applications that require elevated assurance. 

You must provide two (2) forms of identification, one from each category below, to be properly credentialed. 

  • UWM Affiliation: UWM Campus ID card 
  • Government-issued ID: State-issued Photo ID, US Military Card, Passport 


Once you are ready to schedule an appointment, please contact one of the appropriate Local Registration Authorities (LRAs). These individuals are authorized to credential / identity proof a customer to enable the higher level of assurance used by applications such as HRS, SFS and OBIEE. Please contact an individual below to assist you in scheduling an identity proofing appointment. 

Name Department Contact Information
Matthew Houser UITS Identity and Access Management
(414) 430-1106
Joe Pascoe UITS Identity and Access Management
(414) 229-4424
Bruno Wolff UITS Identity and Access Management
(414) 416-1348
Thomas Osmanski Accounting Services SFS
(414) 229-5240
Carla Sagert Human Resources HRS

Campus Help Desk Information: 

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Keywords:mfa, multi factor, multifactor, multi-factor, request, fob, app, hrs, sfs, obiee, core user, uw digital id, otp, one time password, key fob, hardware token, lra, locate, symantec, "additional identity proofing is required to access this service", additional identity proofing, ID proofing, identity, identityproofing   Doc ID:97438
Owner:Help Desk K.Group:UW-Milwaukee Help Desk
Created:2020-01-28 15:12 CSTUpdated:2022-12-19 14:17 CST
Sites:UW-Milwaukee Help Desk
Feedback:  2   15