UWMWiFi

This article provides information about UWMWiFi.

Service Description 

The UWMWiFi service provides wireless Internet access to personal and University-owned wireless-enabled computers and mobile devices. Connectivity to this network is available in most public spaces and classrooms in all buildings (connectivity is not guaranteed in outside stairwells, restrooms, mechanical rooms and kitchens). 

UWM Wi-Fi has the following features: 
  • Wireless Internet access for personal and University-owned wireless-enabled computers and mobile devices
  • Three service options (UWMWiFi, UWMVisitor, eduroam) for groups using wireless 
  • Walk-in support available for assistance with device setup

Customers 

  • Students
  • Faculty and staff
  • Emeriti and annuitant faculty and staff 
  • Sponsored guests 
  • Visitors and individuals from member eduroam institutions 

Service Access 

Credentials needed for access 
Credentials differ depending on the level of UWM Wi-Fi service selected: 
  • UWMWiFi requires ePantherID and password 
  • UWMVisitor requires passphrase  
  • eduroam requires login credentials from member home institutions 
Student access granted (UWMWiFi) 
Prospective students are given access to this service when fees are paid, and notification is given in PAWS for eligibility to register for classes. 

UWMWiFi Student service discontinuation (UWMWiFi) 
Access to this service is removed when a student has not registered for classes for the past two consecutive full semesters (fall and spring). 

Employee access granted (UWMWiFi and eduroam) 
Faculty and staff are given access to this service when the hiring process is complete and the ePantherID and password are activated. 

Employee discontinuation (UWMWiFi and eduroam) 
Access to this service is removed when an individual is no longer employed by or holds affiliation with UWM. 

Service Availability 

This service is available 24/7 except during scheduled maintenance periods and unscheduled outages. For information about timeframes when service is unavailable, visit uwm.edu/gettechhelp.

Scheduled Maintenance Windows 
Maintenance windows for the UWMWiFi wireless network are scheduled as needed, in specific areas to avoid disruption

Scheduled or Unplanned Outages 
Information about scheduled or unplanned outages is posted at uwm.edu/gettechhelp

Service Charges 

There are no charges associated with the use of this service. 

Getting Help 

For connectivity issues with a personal device, please contact the UWM Help Desk at 414-229-4040, toll free at 877-381-3459 or visit uwm.edu/helpdesk

For connectivity issues with a University-owned laptop or mobile device, please contact your departmental IT support staff or the UWM Help Desk (if supported by a UITS Desktop Support Service Level Agreement). 

Walk-in support for setting up personal laptops and mobile devices to connect to UWMWiFi is available in Bolton Hall, Room 225 and the Library Learning Commons IT Consultant desk. 

Applicable Policies 


Training and Documentation 





Keywords:wifi, internet, wireless, eduroam, uwmwifi, uwmvisitor, uwm wi-fi   Doc ID:89969
Owner:Help Desk K.Group:UW-Milwaukee Help Desk
Created:2019-02-22 16:35 CDTUpdated:2021-06-29 08:16 CDT
Sites:UW-Milwaukee Help Desk
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