Point Solutions - Frequently Asked Questions for Students

This is a list of frequently asked questions related to TurningPoint clickers.

Multiple accounts

Question: I used Point Solutions (formerly "Turning Point") before. Do I need to register a new account for each course?

Answer: You do not, and you should not. If you have, don't worry. Turning (formerly "Turning Technologies") can help you straighten things out. Contact Turning support and request for your accounts to be merged. Be sure to use your UWM email address for your account or you may experience technical problems.

Point Solutions Technical Support | Support center is open Monday-Friday, 8:00am - 7:00pm Eastern | support@turning.com | 1-866-746-3015

Multiple classes

Question: Do I need to click the Point Solutions account link in each of my classes for my responses to be counted?

Answer: If you have multiple classes that are using Point Solutions, you only need to click on the Point Solutions account link once, and in only one course to activate your account. Your account will be set up in all course, and responses in other courses will be counted.

Previously owned Point Solutions (aka Turning Point) clickers

Question: I already own a Point Solutions (also Turning Point) clicker from a previous course, do I need to buy a license?

Answer: That depends. If you purchased a multi-semester or multi-year license, you may not need to purchase a new one. Login to your Turning Technologies account to see whether your license is still valid. If that license has expired, you will need to buy a new one. Your instructor will have information on how to purchase a device and/or license.

Responses aren't being counted

Question: I have a Point Solutions clicker (or Point Solutions mobile App), have a Point Solutions account and a license, why are my responses not being counted in Canvas?

Answer: Be sure to register your clicker Device ID in your Turning account. You should also ensure that you have registered your Turning account through the correct link in your Canvas course.

Clickers from other companies

Question: I have an iClicker, a Top Hat clicker or some other clicker that isn't from Turning. Can I use that?

Answer: Unfortunately, because the clicker is not from Turning, it won't be compatible with your instructor's activities, or the classroom. Contact Turning Support (information and links above)

How to buy a Point Solutions clicker

Question: Where can I buy a clicker for my class?

Answer: Please consult with your instructor for instructions on how to purchase a device and/or license.

Are there alternatives?

Question: Are there alternatives to purchasing a physical Point Solutions clicker?

Answer: Yes. You can take Point Solutions quizzes via a (free)* downloadable app on your phone or tablet. You are also able to take Point Solutions quizzes from a browser on a computer. In this case, you need only purchase a digital license.

*The Point Solutions app is free to download. You will still need to purchase license to use Point Solutions in your course. 

Switching from the Point Solutions App to a physical clicker

Question: I already have a Turning account and an active digital license. My instructor wants me to use a physical clicker instead. Do I have to buy a new clicker and license?

Answer: Because you own a digital license already, you do not need to buy a new license. You will still need to buy a physical clicker. Once you've purchased the clicker, you can reach out to Turning Support for more information on how to integrate your license and your physical clicker (Support information and contact links above). 




Keywords:Point Solutions turning point tpc clicker student response system srs faq frequently asked questions student participant   Doc ID:75620
Owner:David D.Group:UW-Milwaukee Help Desk
Created:2017-08-16 21:02 CDTUpdated:2021-09-03 14:37 CDT
Sites:UW-Milwaukee Help Desk
Feedback:  4   14