Office 365 (Outlook 2016 - Mac) - Add Shared Mailbox to Outlook 2016

This article shows how a user can add a shared mailbox in their Outlook 2016 Mac client.

ePanther ID
Alternate email and phone
Preferred method of contact
Best time(s) to reach client
Full error message(s)
Application name and version
WM of client


1. Open up Outlook 2016 on Mac

2. Click on File then Open, followed by  Open User's Folder...
3. Enter in the Shared Mailbox name or it's full e-mail address
4. Click on Open

The shared mailbox should show up then on the left with all of your e-mail folders as well.

Escalation: If you have a question or seek assistance, ask a supervisor or an HD2

Cherwell Classification:

Office 365 > Office 365 EMail > Email Shared Mailbox Incident

Keywords:Office365, o365, Office 365, Office, 365, SharedMailbox, Mailbox, Shared, Share Mailbox, ShareMailbox, share, Outlook 2016, Outlook2016, Outlook, Mac, Outlook Mac, Outlook Mac Shared, OutlookMacShared, 2016   Doc ID:64657
Owner:Help Desk K.Group:UW-Milwaukee Help Desk
Created:2016-07-01 13:58 CSTUpdated:2019-06-14 13:28 CST
Sites:UW-Milwaukee Help Desk
Feedback:  8   5