This article provides information about UWM's Wired Network
The wired network service provides Ethernet connections for various devices in locations on campus and in certain facilities located off campus 24 hours a day. This service provides network access via a wired connection through an active data jack. Any Ethernet capable network device can make use of this service.
The Wired Network has the following features:
- Network access for computers in offices, classrooms, labs and other locations
- Faculty, staff
- Emeriti faculty and staff
No credentials are required to access this service.
Access for offices
To request a new wired network connection for an office, please complete a Telephone and Network Services Order.
Access for classrooms
Most classrooms and lecture halls contain at least one wired network connection for devices necessary for conducting academic classes. Some classrooms and lecture halls may have additional jacks for use by students.
Access for residence halls
Wired network connections in all residence halls are supported by Student Affairs IT Services (SAITS). To request access or report network connectivity issues in any residence hall, please contact SAITS.
This service is available 24/7 except during scheduled maintenance periods and unscheduled outages. For information about timeframes when service is unavailable, visit https://uwm.edu/technology/help/.
Scheduled Maintenance Windows
Scheduled maintenance that affected the wired network will be communicated to affected stakeholders prior to undertaking any work that interrupts service.
Scheduled or Unplanned Outages
Information about scheduled or unplanned outages is posted at https://uwm.edu/technology/help/.
There are no charges associated with the use of this service. There may be charges for cabling and labor when new jacks are installed or other physical work needs to take place to activate a data jack.
For connectivity issues with a personal computer or device not being operated in a residence hall, please contact the UWM Help Desk at 414-229-4040, toll free at 877-381-3459 or online at uwm.edu/helpdesk. When requesting help with the wired network, please be prepared to provide the jack number, computer type (e.g., PC or Mac), and applicable networking hardware and software information (e.g., network card model, MAC address, IP address). A Help Desk consultant can assist in finding this information.
For connectivity issues with a personal computer or device being operated in a residence hall, please contact SAITS.
For connectivity issues with a University-owned computer, please contact your departmental IT support staff or the UWM Help Desk (if supported by a CTS Desktop Support Service Level Agreement).
To request a new wired network connection for an office and/or to activate an existing data jack, please complete a Data Service Request.
Training and Documentation