Ivanti Neurons - New Help Desk System
This article provides information regarding the launch of Ivanti Neurons.
UWM IT launched a new Help Desk system. A few items to note moving forward:
- Emails you receive upon opening a ticket with the Help Desk will now come from firstname.lastname@example.org. Previously, the emails came from email@example.com.
- If you are requesting help via email, use the new email address firstname.lastname@example.org instead of the previous email addresses, email@example.com or firstname.lastname@example.org.
- The online request form and phone number 1-414-229-4040 for requesting help remain the same. For more information, please visit, uwm.edu/help.
How do I know if an email from the Help Desk is legitimate?
Emails sent from the new system will come from email@example.com. Below is an example of what the new emails will look like.
Please Note: There is a link in the email that will allow you to Open Incident in Self Service. This is a feature of the new system and will allow you to view and interact with your incident.
If you are ever unsure of an email’s legitimacy, please visit our Cybersecurity webpage to learn more about phishing and email scams.