Wepa Print Away - Vendor FAQ
This article, provided by the vendor, will answer basic questions about the new pay-for-print system on UWM campus, WEPA PrintAway.
A: Instructions to install the Mac print app can be found on our support site here: http://support.wepanow.com/mac-print-app/
Q: How do I install the Windows Print App?
A: Instructions to install the Windows print app can be found on our support site here: http://support.wepanow.com/windows-print-app/
Q: How do I deposit money into my account?
A: Funds can be deposited either by debit/credit card or using PayPal from our website (wepanow.com). Students can access the deposit menu by logging into the website and selecting deposit funds from the menu icon. You can also deposit funds while at the kiosk by credit/debit card. PayPal will be an option on the kiosk at a later time. http://support.wepanow.com/how-do-i-add-money-to-my-wepa-account/
Q: How do I get a Refund?
A: Refunds will be issued for any print that has a defect. You must request a refund within three (3) business days of the incident. In some situations, a picture of the print may be requested for a refund to be processed. This is to help with finding out what caused the problem and to eliminate fraudulent refund requests.
You can find out more about refunds and the information needed for refunds on our support site: http://support.wepanow.com/refund-procedures/
Q: How do I get multiple slides per page?
A: There are a few ways to print multiple slides per page. The easiest option would be using the print app on either your personal or school computer. The print app works on both Windows and Mac.
File types that will allow multiple slides per page using this method are PDFs and Microsoft PowerPoints.
If you prefer using Web upload, this will only work for files formatted in PowerPoint. You can find out more about the web upload option here:
A: The other two methods are USB drives and using Email-to-Print (ETOP). The USB option is the same as the web upload process, however you will do everything at the kiosk.
Email to print is the last option and you can find out more here on our support page: http://support.wepanow.com/email-to-print/
Q: How do I register my account?
A: You can log in to our website, print app, or print station with your ePanther and password. Once you log in, you’re all set! Your account has been auto created.
If you have any issues during this process, please do not hesitate to contact us by phone at 1-800-675-7639 or by live chat at http://support.wepanow.com/ from 6am to 6pm Central Standard time.
Q: How can I upload my document to WEPA?
A: WEPA has a total of six different ways to send your document to the cloud for printing: http://support.wepanow.com/how-to-print-upload-print-methods/
Q: How do I use the WEPA print station to print my document?
A: Printing your document from the print station is a simple process.
- Sign into your account either by swiping your campus card at the print station or, if you forgot your card, choose the “Don’t have a Campus Card?” button.
- Choose either school or guest and enter in your credentials.
- Once signed in, you will see all your documents that are in queue.
- Select the ones that you want to print and then choose the appropriate payment option