TechRepair FAQ

TechRepair is currently closed for the summer. It may reopen for Fall, if on campus classes and services resume at that time. Further communication will be sent as information is obtained from UWM Leadership.

Basic Information:
UWM TechRepair is a service provided by UITS to students with hardware issues and software issues/software installs on their personal computers.
TechRepair is staffed by Dell and Apple authorized repair technicians.

What to Gather:
When a client inquires about this issue, please gather the following Information:
ePanther ID
Alternate email and phone
Preferred method of contact
Best Time(s) to Reach

Troubleshooting:

Q. What are the hours of the UWM TechRepair?
A. Monday through Friday, 9:00 a.m. to 4:00 p.m. Summer/Winter Hours 10:00 a.m. to 2:00 p.m.

Q. Where is UWM TechRepair located?
A. Bolton Hall 218 - just inside the UITS Resource Center (Bolton 225).

Q. What does UWM TechRepair Repair?
A. The UWM TechRepair provides service for Apple and Dell computers that are in warranty and out of warranty as well as other devices and machines such as, but not limited to, Acer, HP, Asus, Lenovo. Please consult the service menu.

"Canned" TechRepair Statements:

  • With a call specific to the TechRepair center gather basic information and assign to the TechRepair team. (Do not do. Direct them to TechRepair's phone number or to TechRepair's walk-in).
  • Do NOT discuss pricing or promise anything.
  • When a hardware issue is discovered with an Apple or Dell you may tell the client: "Sorry to hear that you are experiencing an issue with your computer hardware. I can refer you to our TechRepair center. They are able to service Dell and Apple hardware and may be able to help you further."
https://uwm.edu/techrepair/ 

Escalation:
If you have further questions, talk to a Supervisor or HD2.

Cherwell Incident Classification: Campus Life -> UITS Service -> TechRepair

Apple is used as a subcategory when the product in question is manufactured by Apple.
PC is used as a subcategory when the product in question is running an Microsoft Operating System




Keywords:tech repair, tech, repair, techrepair, dell, apple, hardware, virus   Doc ID:42115
Owner:Scott K.Group:UW-Milwaukee Help Desk
Created:2014-07-22 16:13 CDTUpdated:2020-05-18 11:50 CDT
Sites:UW-Milwaukee Help Desk
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