Outlook (Windows): Add a Shared Mailbox

How to add a shared mailbox to Outlook (Windows) org emails organization email accounts

    After the user has been added to the appropriate shared mailbox members group they should do the following:

      1. Open Microsoft Outlook

      1. Click File tab in the Toolbar

      1. Click Account Settings button, select Account Settings

        account settings

      1. Select the E-Mail tab

        email tab

      1. Highlight your mailbox, click the Change button

      1. Click the More Settings button

        more settings

      1. Select the Advanced tab


      1. Click the Add button

      1. Type the Shared E-Mail Address and click Ok.
        *Note* you do not need to enter the entire email address, just the "username".

        enter email address

      1. Click the Apply and Ok buttons


    1. Click Next, Done, and Close buttons

    2. To view the shared mailbox, click the drop-down menu next to the inbox name and select Inbox.

      Example of the drop-down menu and inbox

    The shared mailbox should populate under your main mailbox (left panel).
    shared mailbox

    *Note* If you are not a member of the email group, you will not be able to open the file for the email group.

    Keywordsshared mailbox, departmental mailbox, shared inbox, add mailbox, additional mail box, Add shared inbox to outlook, connect to another box, additional email account, folder   Doc ID137509
    OwnerAmber R.GroupUW-Milwaukee Help Desk
    Created2024-05-24 09:30:17Updated2024-05-24 09:31:29
    SitesUW-Milwaukee Help Desk
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