Outlook (Windows): Add a Shared Mailbox

How to add a shared mailbox to Outlook (Windows) org emails organization email accounts

    After the user has been added to the appropriate shared mailbox members group they should do the following:

      1. Open Microsoft Outlook

      2. Click on the 3 dots next to your inbox name

        bacl background with white text showing the 3 dots within a red box with a red arrow pointing to it


      3. A drop box will appear. Select Add shared folder or mailbox

        black background with white text showing the dropbox with the add shared mailbox surrounded by a red box and a red arrow

      4. Type the name of the shared mailbox you are wanting to add

        black background with white text showing where to enter the shared mailbox name field surrounded by a red box

      5. Click continue to complete the addition. 

        black background with white text showing the shared mailbox name filled in and the continue button on the bottom right corner

    The shared mailbox should populate under your main mailbox on the left panel.

        Note: If you are not a member of the email group, you will not be able to open the file for the email group.

        See Also


        Keywords:
        shared mailbox, departmental mailbox, shared inbox, add mailbox, additional mail box, Add shared inbox to outlook, connect to another box, additional email account, folder 
        Doc ID:
        137509
        Owned by:
        Amber R. in UW-Milwaukee Help Desk
        Created:
        2024-05-24
        Updated:
        2026-06-16
        Sites:
        UW-Milwaukee Help Desk