Remote Help

Remote Help is a tool used to remotely access customer computers when working with them to troubleshoot an issue.

What is Remote Help?

Remote Help is a cloud-based solution for secure help desk connections with role-based access controls. With the connection, your support staff can remotely connect to the user's device.


This feature is available for university managed or personally owned Windows or Mac devices. Access is granted to users with Microsoft 365 A3 or A5 licenses.


Who can receive Remote Help?

Faculty, Staff and Students with UWM Microsoft 365 A3 or A5 licenses are licensed to use Remote Help.


Who cannot use Remote Help?

Emeritus faculty and annuitant staff commonly have Microsoft 365 A1 licensing which does not have provisioning for Remote Help.


Who are the Remote Helpers?

Remote Helper is a special permission that is granted to users in IT roles to assist clients. This access is granted to IT staff’s primary UWM Account. Access to this role is granted by the Windows Device Management Team based on group affiliation or by direct access.

Remote Help on Windows

Remote Help on MacOS


KeywordsRemote Help, Remote Support, desktop support   Doc ID136621
OwnerKeith E.GroupUW-Milwaukee Help Desk
Created2024-04-05 13:48:45Updated2024-04-12 08:43:02
SitesUW-Milwaukee Help Desk
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