Digital Proctoring - Tips for Providing Feedback to Students and Planning Makeup Exams
You can greatly reduce student stress by offering an overview or summary of the exam. For example, talk with students about common issues you found when reviewing proctoring results, discuss frequent mistakes made by students, and share strategies for how students might improve next time.
Meta-cognition is essential for students to understand how they learn, and is fundamental to helping students improve in your course. You can help students build their meta-cognitive skills by “debriefing” course activities. This means taking time to review an exam (or discussion, or another assignment) after you have graded it. Explain to students how the class did on the exam as a whole. Identify common problems or mistakes made. Provide ideas for how students might improve next time. This assignment debrief, sometimes referred to as an “assignment wrapper,” demystifies the classroom experience for students, and provides practical steps they can use to improve in the future.
With a proctoring-enabled exam specifically, explain to students any red flags you noticed when reviewing the proctoring results. For example, if you noticed that a significant number of students navigated away from the Canvas quiz page (and that was forbidden during the exam), let them know what you saw and then what you did about it (perhaps you reviewed their screen recording to see why they navigated away from Canvas - maybe they were cheating, or maybe they were just typing up some quick notes on a Google.doc). If some students were flagged for having multiple faces on the screen, note that too - and the steps you took in response.
In essence, demystify how you use Proctorio in a quiz. Let students know that resizing the browser, navigating away from the screen, or having multiple-faces on the camera might result in AI flagging that material, and that you will likely check into this issue. Let them also know that these types of actions did not of themselves result in an automatic grade reduction or brand that student a course pariah - because these are the sort of things students are worried about!
You can have this type of student discussion following any quiz or assignment you give your students, but it is particularly important after the first time you use Proctorio.
Target Topics for Improvement
In addition to explaining the basic logistics of digital proctoring to your students, use this discussion as an opportunity to help students with the content as well! An after-the-quiz discussion (debrief) is the perfect time to talk about what common problems the class as a whole had with questions and course content. Perhaps, before a lecture, work through the one or two most common questions students got wrong, or talk with them about what you hoped they learned from the course material reviewed in the exam. Then employ this as a springboard for what you want students to learn in the next course section.
Eberly Center, “Exam wrappers,” Carnegie Mellon University.
J. Bowen, “Cognitive wrappers,” Teaching Naked.
ASCD, Seven Keys to Effective Feedback, (2019)
Brad Hughes, Responding, Evaluating, Grading, Writing Across the Curriculum, UW-Madison (2019). An amazing, well organized resource, with examples and ideas for creating better rubrics and giving better feedback. Highly recommended.
Active Teaching Lab Handout - See especially section “Design In-class Activities to Improve Student Metacognition”
For Additional Information
To discuss digital proctoring, best practices and alternatives, contact the CETL Support Commons.