Microsoft 365 - Mac (Troubleshooting) "Your Account Doesn't Allow Editing on a Mac" Error
You may encounter an error when trying to edit Microsoft 365 files on your Mac device that stops you from being able to edit Word files. If you are UWM Faculty or Staff, please contact the UWM Help Desk. If you are a student, please try to log in and out of your Microsoft 365 account or reach out to UWM's TechRepair.
Full Error Message
“Your account firstname.lastname@example.org doesn't allow editing on a Mac. To learn more, contact your admin about your Microsoft 365 plan."
If You are UWM Faculty or Staff
Please contact the UWM Help Desk at UWM Help Desk - Getting Help Page.
If You are a Student on a Personal Device:
- Sign out of your Microsoft 365 account on your Mac device and then sign back in.
- If re-logging into your account does not fix the error, you can make an appointment with the UWM TechRepair. Please note there are fees associated with TechRepair Services.
- You can contact Apple Support to try additional troubleshooting.