macOS (How To) - Upgrading to a new version of macOS
This article describes the new upgrade options for managed macOS devices
What's new?
Apple has presented a new software upgrade process for users running macOS Monterey 12.3 and later. Now, a user can perform an incremental upgrade to macOS Ventura without entering administrator credentials. This upgrade method does not require the use of Self Service & can be performed by any user of a device. If the device being upgraded is running macOS 12.2 or earlier, it will either need to be updated to 12.3 or upgrade through Self Service.
Full Installer vs. Incremental Upgrade
The graphic below shows the visual differences between the full installer and the incremental upgrade when using Software Update to upgrade macOS. The full installer requires administrative privileges, and the incremental upgrade can be installed by any user.
Full Installer
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Incremental Upgrade
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Upgrade using Self Service
Self Service is also available for upgrading a Mac's Operating System. Launch Self Service and run the advertised upgrade tool. If no upgrade is available for the device, there might not be anything listed. Upgrades made available through Self Service can be run by any user.
Why you may not be able to upgrade / Troubleshooting
Instead of an upgrade, there may be a tool titled "Why Can't I Upgrade to macOS 13 Ventura?" By clicking the Explain button, the tool will detail what is preventing the device from upgrading. It may be a simple as not having enough free disk space to perform the upgrade, or may be because the computer is not compatible and needs to be replaced. Either way, the tool will display the problem to help resolve it.
Hardware Compatibility
If it has been over seven years since the device was first released, it may need to be replaced to run the latest version of macOS. Please contact your department head or business manager to inquire about purchasing a replacement device.
Available Disk Space
The tool also check to ensure there is enough free space to download, unpack, and install the upgrade. System SSDs that do not have enough free space may be presented with a dialogue box like the one below.
Software Update Hang or Not Available
If you do see a full installer through Software Update, but do not see the incremental upgrade, try refreshing Software Update by pressing Command+R or running the "Force Software Update Check" from Self-Service
Get Additional Support / Contact the UWM Help Desk
If your device is eligible, and you've attempted to run the upgrade and "Force Software Update Check" does not resolve the issue, then it may be time to request support for further assistance.
Contact the UWM Help Desk
Fill out the online support form and the UWM Help Desk will contact you to assist with your technology question. You may also call or email the UWM Help Desk.
Phone: 1-414-229-4040
Toll-Free Number: 1-877-381-3459
Email: helpdesk@it.uwm.edu
Online Support Form