Zoom - Error Codes and Troubleshooting
Error codes and messages
| Error code or message | Issue | Suggested troubleshooting |
|
5000 104101 104121 |
Connectivity issues with Zoom's servers. |
If you are on a network with a firewall or a proxy, contact a network administrator to check your firewall and proxy settings. An antivirus software like AVG may be blocking your connection to Zoom. Disable the service and try again. Check with your Internet service provider that you can connect to the Zoom service. |
|
3113 |
Neither passcode or Waiting Room are enabled. |
Edit the meeting to enable either a Passcode or Waiting Room. |
| The meeting has an unexpected error. Error code: 2008. | Webinar license is not applied to the user; or the applied license is no longer valid on the account. | Visit User Management as an account owner or admin and use and assign the proper webinar license to the user. |
| XmppDll.dll is missing from your computer |
If you are receiving an error that XmppDll.dll is missing from your computer, please manually install Zoom. If this does not help, please create a support ticket. |
|
|
Entry Point Not Found The procedure entry point could not be located. |
Reinstall Microsoft Visual C++ 2008 SP1. | |
| There is no disk in the drive. Please insert a disk into drive | The Zoom application is looking for a file path on your Windows machine that does not exist. Typically this occurs when joining or leaving a meeting. |
Uninstall Zoom and reinstall the latest version of Zoom
|
| 0 (during installation) |
This error encountered when upgrading from Version 0.9 or 1.0. The source link of the Zoom installer package is broken. Antivirus software could have quarantined files downloaded by the Zoom installer. |
Download the Zoom user installer manually and install it. If the problem persists, get the installer.txt file located in c:/users/username/AppData/Roaming/Zoom, then submit a ticket along with the installer.txt file. |
| 3000 (during installation) |
Zoom Installer has failed to overwrite an existing file due to a running process. |
Uninstall Zoom and reinstall the latest version of Zoom
|
| 10002 (during installation) |
The source link of the Zoom installer package is broken. Antivirus software could have quarantined files downloaded by the Zoom installer. |
Check your disc space for sufficient space. Download the Zoom user installer manually and install it. If the problem persists, get the installer.txt file located in c:/users/username/AppData/Roaming/Zoom, then submit a ticket along with the installer.txt file. |
| 10006 (during installation) |
The target disk is full. Antivirus software could have quarantined files downloaded by the Zoom installer. |
Download the Zoom user installer manually and install it. If the problem persists, get the installer.txt file located in c:/users/username/AppData/Roaming/Zoom, then submit a ticket along with the installer.txt file.
|
| 13003 (during installation) |
User's permissions do not allow the installation of apps. There is a conflict with drivers. |
Download the Zoom user installer manually and then run the installer as an admin. Make sure video and audio drivers are up to date. |